Privacy Policy

Introduction

Welcome to https://book-dhow-cruise-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of your information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://book-dhow-cruise-dubai.terratrek.net.
Mobile applications developed by us.
Online services and products offered through our platform.
Any interactions you have with our team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

As an Authorized User: If you create an account on our platforms, use our applications, or access our services, we process your data as your authorized service provider.
Website Visitors: When you visit our websites, we may collect information about your browsing behavior for analytics and improvement purposes.
Communications: We may contact you via email, calls, or text messages (SMS) for transactional, marketing, or service-related communications.

Personal Data Collection

We gather various types of personal data to enhance your experience and improve our services. Here’s a breakdown:

Account Information: Details associated with your user account, such as usernames, passwords, and profile settings.
Payment Information: Credit card details, billing addresses, and payment transaction records for processing bookings or purchases.
Financial Information: Bank account information, if provided for direct debit or other financial transactions.
Purchase Information: Data related to your orders, including products purchased, quantities, and order history.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and analytics.
Location Data: Geographic coordinates and location services data to provide personalized content and services.
Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your consent).
Product Information: Details about the products you interact with on our site, including product preferences and browsing behavior.

We obtain this information through direct user input, automatic data collection technologies, and third-party sources who share data with us in accordance with their privacy policies.

Cookies

We use cookies to enhance your experience and provide valuable insights:

Strictly Necessary Cookies: These are essential for website functionality and navigation. They enable features like secure login.
Preference Cookies: We use these to remember your preferences, such as language settings or display choices.
Analytics Cookies: These help us understand how our site is used, providing insights into user behavior and improving our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

Legal Requirements: We may store data longer to comply with legal obligations, resolve disputes, or enforce our terms of service.
Business Needs: Data is retained for the duration it takes to fulfill the purpose for which it was collected, unless required otherwise by law.
Data Anonymization: Once the retention period expires, personal data is securely deleted or anonymized to prevent direct identification.

Security Measures

We have implemented robust security measures to safeguard your personal information:

Encryption: Data transmission and storage are encrypted using industry-standard protocols to protect against unauthorized access.
Access Controls: Only authorized personnel with legitimate business reasons can access your data, and they are bound by confidentiality agreements.
Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential risks.
Data Protection Protocols: Our systems adhere to strict data protection protocols to ensure the secure handling of information.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. Our services are designed for a general audience, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you and its processing details.
Rectification: If your data contains errors or inaccuracies, you have the right to request corrections.
Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your personal information from our systems.
Restriction: You may limit the processing of your data for specific purposes.
Portability: You are entitled to receive your personal data in a structured, commonly used format and have it transferred to another controller.
Objection: You can object to the processing of your data for specific or all purposes.
Non-Discrimination: You have the right to take legal action if you believe we have discriminated against you based on certain personal characteristics.
Appeals and Complaints: You can file appeals or complaints with our privacy team regarding our handling of your data, and we will address these in accordance with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions about your data, please contact us:

Email: [email protected]
Postal Address: [Provide the physical address if applicable]

We appreciate your trust in our company, and we are committed to protecting your privacy throughout your interaction with us.